Shipping policy
Shipping Policy
Last updated: 03-01-2026
Thank you for shopping at TheraMax.store.
1. Order Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped from our international warehouse.
2. Shipping Times
We ship directly from our overseas suppliers. Estimated delivery times:
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United States: 7–15 business days
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Canada, UK, Australia: 7–18 business days
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Europe: 8–20 business days
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Rest of the world: 10–25 business days
Please note that shipping times may vary due to customs, holidays, or high demand.
3. Shipping Costs
Shipping costs are calculated at checkout. We may offer free shipping promotions from time to time.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 3–5 days to update.
5. Delays
We are not responsible for delays caused by:
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Customs clearance
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Incorrect shipping information
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Carrier delays
However, we will always do our best to help resolve any issues.
6. Incorrect Address
If you provide an incorrect address, please contact us within 12 hours of placing your order. After that, we cannot guarantee changes.
7. Lost or Stolen Packages
TheraMax.store is not responsible for lost or stolen packages confirmed as delivered. Please contact your local carrier for assistance.
8. Split Shipments
In some cases, your order may arrive in multiple packages due to different suppliers.
9. Contact Us
If you have any questions, contact us at:
Email: info@theramax.store